Emeka Chuks OBINNWA
Address: Leventis Building, 6 Azikiwe Road, Port Harcourt, Nigeria
Phone: + (234) 701 708 5533 | Email: firstname.lastname@example.org
IT USER SUPPORT ENGINEER/DESKTOP SUPPORT TECHNICIAN
(Oil and Gas/IT)
Meticulous and talented IT professional offering extensive experience in effectively managing various aspects of installation, configuration, repairing and testing hardware systems in the IT and oil and gas industries. Qualified with an MBA in Marketing and an HND in Business Administration and Management coupled with a Diploma in Practical Bookkeeping and Accounts. Member of the Nigeria Institute of Management, adept at keeping abreast of latest industry developments, new technologies and IT practices through continuous education, CompTIA A+ qualified. Expert in managing technical projects while ensuring adequate availability of resources to successfully complete timely installation, upgrade and repairs. Outstanding track record of success in designing, implementing and integrating cost-effective, high-performance technical solutions to meet challenging business needs. Highly skilled in utilising customer oriented methodologies to provide support interventions in remote locations enabling business to deliver better value for money through exceptional customer service. Participating in weekly IT user support meeting to appraise previous week’s performance, share operational challenges and agree on emerging resolution procedures. Excellent communicator, fluent in English and Igbo along with outstanding ability to effectively interact with people at all level of seniority.
▪ Troubleshooting ▪ Procuring IT Equipment ▪ Desktop Computing Support ▪ Risk Assessment ▪ Disaster Recovery and Contingency Planning ▪ Cost Benefits Analysis ▪ First Line Technical Assistance ▪ Helpdesk Support ▪ Customer Relationship Management ▪ LAN/WAN Network Administration ▪ Hardware and Software Repairs ▪ System Security ▪ Automated Hardware ▪ Data Integrity and Recovery ▪ Content Management Systems ▪ Web Development ▪ Web Administration ▪ Data Configurations ▪
KEY SKILLS AND ACHIEVEMENTS
Understanding Client Needs, Process Streamlining and Reference SOP Creation – Hands-on experience in reviewing personnel mobilisation process along with their IT needs from arrival to demobilisation. Consequently produced a document to easily capture client’s IT requirement as a guide to managing overall departmental/project IT budget. Successfully provided technical assistance by proactively identifying and resolving hardware and software issues. Notified clients/customers in cases of any possible delay in service; also proposed well-defined timeline for resolution of problems. Created spreadsheets as a reference for all standard operating procedures as well as preparing checklist to effectively manage project deliverables and budget.
Proactive Continuous Process Improvement and Cross-Functional Team Integration – Track record of success in resolving remote assistance delivery/network issues that existed for over ten years. Instrumental in developing and implementing new technology to connect and rectify computer issues at remote locations, further enabling support engineers to resolve maximum service request resulting in saving travelling time/cost and improved turnaround time to attain maximum up time.
Incident Management, Quality SLA Delivery and Timeliness – Played an integral role in ensuring successful transfer/relocation of OFON2 project; easily shared folder from Paris (Headquarters) to the Nigerian affiliate including user access control list within SLA. Consistently delivered incident resolution within SLA in 2 months of joining service.
Service Excellence and Project Awarded – Proven record of working as a best serving youth corps member of the Shell Petroleum Development Company of Nigeria Ltd.; obtained a service contract to setup a sub-warehouse/inventory — along with a retired company staff. Significant work experience in effectively delivering first post service contract which was rewarded with a recommendation for registration as an independent procurement agent/supplier. At Total Exploration and Production Nigeria, recommended by the project control manager for direct hire in the first year of engagement for outstanding performance.
IT Support & Integrated Services | Emex Consult, Leventis Building, 6 Azikiwe Road, Port Harcourt, Nigeria Oct 2015
Oversee the procurement, building, sales and repairs of PC (Desktop and Laptop).
Provision of website development and e-marketing services.
Ensure that customers’ websites are administered in accordance with industrial best practice, with timely deployment of content management systems and updates of relevant extensions.
Provide optimal customer services and administer all service calls and perform necessary software and hardware troubleshooting on all relevant devices.
Ensure hitch-free delivery of IT Support and customer services across the customers.
Supervise and resolve all hardware and software issues and assist to configure all new systems and perform compliance test on all deployment projects.
Carry out preventative maintenance on basic personal computer hardware, peripherals, CMSs and operating systems.
Ensure that all queries on foreign procurement (OEM) receive prompt attention and deliveries executed within SLAs.
Client Services Support | TOTAL Exploration and Production Nigeria Ltd. – OFON2 Project PHC, Port Harcourt, Nigeria Feb 2014 – Oct 2015
Accountable for providing apposite support services to IT users while working on the OFON2 project, also providing backup support to the offshore support team.
Coordinating IST requirements for various sites of the OFON2 project while managing various aspects of vision workstation deployment and support.
Supporting and repairing various applications as well as deploying laptops, desktop, printers, scanners and other peripherals.
Providing backend support, coordinating and moving various IST equipment in different locations, resolving various network related issues and handling users complain through remote assistance.
Providing Multifunctional Printer (MFP) support and deployment along with monitoring support magic and resolving calls within SLA.
Senior Consultant | Danexcel Services Nigeria Ltd., Port Harcourt, Nigeria Aug. 2013 – Feb. 2014
Conducted audit of various operations of the company business to ensure compliance with relevant industrial standards such as technical, administrative and health and safety.
Freelance/Independent IT Support Consultant | EMEX Consult, Herts, UK May 2011 – Jul 2013
Managed various aspects of PC (desktop and laptop) procurement, building, sales and repairs.
Provided support services to clients on procurement of IT equipment and peripherals.
Formulated and implemented corporate IT policies while managing computer support services.
IT/Business Consultant | BUSY BEE, Welwyn Garden City, England, UK Nov. 2008 – April 2011
Installed, built, upgraded, repaired, configured, troubleshot, optimised, diagnosed and performed preventative maintenance of basic personal computer hardware and operating systems.
Played an instrumental role in working as an active member of the company’s IT help desk.
ICT Instructor | Home Tuition Services, Middlessex, London, UK April 2007 – Oct. 2008
IT/Business Support Consultant | G-R Wright Food Processing Co., Enfield, UK Aug. 2006 – Feb. 2007
Principal Consultant | EMEX Systems (Nig) Ltd., Port Harcourt, Nigeria Sep. 2005 – March 2006
State Coordinator (Anambra) | The Presidency, National Youth Peace and Empowerment Project (NAYOPET), Abuja, Nigeria Feb. 2004 – Aug. 2005
Business Support Manager | EMEX Systems (Nig) Ltd., Port Harcourt, Nigeria March 1998 – Feb. 2004
Computing/Business Support Coordinator | Shell Petroleum Development Company of Nigeria Ltd. (SPDC) – Security Department, Port Harcourt, Nigeria May 1992 – Feb. 1998
Analyst Programmer | SPDC – Environmental Services Department, Port Harcourt, Nigeria March 1991 – May 1992
Computer Technical Assistant | SPDC – Drilling Operations Department, Port Harcourt, Nigeria March 1990 – Feb. 1991
Contract Stock Analyst | SPDC – Materials Department, Port Harcourt, Nigeria Oct. 1988 – April 1989
Materials Dispatcher | National Youth Services Corps (NYSC)/SPDC, Materials Department, Port Harcourt, Nigeria July 1987 – Aug. 1988
Savings Accounts/Entries Clerk | Union Bank of Nigeria Plc, Nnewi, Anambra State, Nigeria Nov. 1984 – April 1985
Master of Business Administration – Marketing | University of Nigeria, Enugu Campus July 2001 – May 2003
HND – Business Administration and Management, (Upper Credit) | IMT Enugu Nov. 1982 – July 1987
Diploma – Practical Bookkeeping and Accounts | British Careers Training College, Jersey, UK Nov. 1981 – Sep. 1982
Computing Technology Industry Association (CompTIA A+ Ce) – Licence # COMP001020568778
Nigeria Institute of Management (MNIM) Membership #: 56573
Influence of Foreign Affiliation on Marketing Decisions in some Nigeria Firms – 2003
Marketing of Hotel Services In Port Harcourt – 2001
Feasibility Report on Small Scale Garri Processing Business – 1988
Job Satisfaction, Motivation and Productivity – 1987.
PC (Desktop and Laptop)
Nationality: Nigerian Marital Status: Married Driver’s Licence: Nigerian
References available on request